1. Estimate Time Of Arrival
We process orders on business days, Monday through Friday, Eastern Standard Time, except for holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and the following periods:
- Production time: this is when your order waits in the production queue until it is produced. Our production timeline may shift daily depending on the overall order volume.
- Shipping time: the time the package is handed over to the shipping carrier until it arrives at the buyer’s address.
| Product | Production Time (Business day) | US & EU Shipping Time (Business day) | Rest Of World Shipping Time (Business day) |
|---|---|---|---|
| Poster | 4 – 6 days | 5 – 8 days | 8 – 12 days |
| Canvas Print | 4 – 6 days | 5 – 8 days | 8 – 12 days |
| Framed Canvas | 4 – 6 days | 5 – 8 days | 8 – 12 days |
| Area Rug | 7 – 10 days | 5 – 8 days | 8 – 12 days |
| Round Mat | 7 – 10 days | 5 – 8 days | 8 – 12 days |
| Metal Sign | 4 – 6 days | 5 – 8 days | 8 – 12 days |
NOTE
* In peak season, your parcel may arrive later than expected delivery. We’re so sorry for this inconvenience and hope you understand.
* The above time frame is only applied to orders in the US using the standard shipping method.
* If your order needs detailed modifications, it may take a few days for our designers to make customization, design time will depend on the complexity of the request. Please kindly add this amount of time to the “Production time”
2. Shipping Fee
- Orders to the US
The Economy shipping fee is free .
3. Track Order
You will receive a confirmation email with a tracking link to follow your order up all the way home! Please allow 3-5 business days for the carrier to scan your package into their system.
In case you attempt to track your package but there is no information available, it just means that the carrier has not yet processed your parcel. Tracking events will populate on the tracking page when the parcel is scanned into the system.
You can contact us or track your order by yourself here.
NOTE
The tractor page updates in real time as the status of the shipment changes. Possible statuses are:
* Confirmed – A shipping label was created, but the package has not been shipped or fulfilled yet.
* On its way – The package was marked as fulfilled or partially fulfilled, and the shipment is in transit.
* Out for delivery – The shipment arrived in your area and will be delivered to you soon.
* Delivered – The package was marked as delivered by the carrier.
* Attempted delivery – The carrier attempted to deliver the package to the destination address but was unsuccessful.
4. Change the Shipping Address
We are only able to change your order’s shipping address if the order has not yet been sent for shipment.
To change your shipping address, please contact us as soon as possible when you want to change the shipping address.
NOTE
We also cannot change your shipping address from a domestic US location to an International address, and vice versa.
5. Report Delivery Issue
If it is over your estimated arrival date or there is any shipping issue with your order, a request needs to be submitted within 20 days from the delivery date or 45 days from the order date to qualify for credit or replacement. Please contact us here and we will take care of this for you.
For detailed information, please check our Return Policy.
Keep in mind that you are responsible for providing a safe place for carriers to leave packages. In case you need to report the theft, USPS takes this seriously, as it is a federal crime. Please report it to USPS here: https://faq.usps.com/s/article/Mail-Theft.
6. Incorrect Shipping Address
Ensure that you provide the correct shipping address (including apartment number in case of building) at checkout because we are not responsible if your order gets delivered to the wrong address. Additionally, a PO box is not recommended for large items such as canvas, frame print, rug, cut metal signs, etc, because the shipper may leave the package outside the PO box if it does not fit inside the mailbox. The consequence of this issue could potentially lead to mail theft.
Please contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel. After that, we can’t be responsible if that parcel gets lost, stolen, or damaged.
7. Refunds, Returns, and Exchanges
When receiving your package, if there is any issue such as a damaged item, incorrect or defective item, or missing item… please submit a contact form with a video or images attached of proof here and we will take care of this for you.
For detailed information, please check our Return Policy.
8. Other shipping & delivery information
* Shipping multiple orders
Multiple orders placed on the same day cannot be combined.
* Shipping to multiple locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address
* Shipping orders include multiple items
For logistical reasons, items in the same purchase will sometimes be sent in separate packages. There’s no extra charge for this.
* Where do we ship your order from?
We ship all orders from our factory partners in the US and Hong Kong.
* Shipping carriers
