Due to the fact that AETICON products are printed-on-demand items, we will not accept returns. However, do not worry, if there is an issue with your order, we will refund or send you a replacement. Please refer to our Refund & Reshipment Policy, and contact us here, our customer service team is willing to support you.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review production images and information carefully before placing an order.
Generally, orders only can be canceled or modified within 24 hours after being placed, as they are sent into production after that.
If you are not entirely satisfied with your purchase, we are here to help. Please check the detailed information below and file a request for replacement or refund via our contact form here.
Please be reminded that our policy lasts 14 days from the delivery date or 30 days from the order date for replacement/refund requests only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund.
Shipping Issue
If you get one of the shipping issues below, please contact us here to report the issue and request a refund or a replacement.
The tracking system shows no updated progress for too long.
We will process a refund or reshipment if the tracking has not been updated for more than 10 business days (for orders within the US) and more than 30 days (for international orders).
Note: No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Thank you for understanding.
The package was delivered to the incorrect address.
If the package has arrived at a location different from the recipient’s address, we will refund or replace the item.
The package was returned to its sender though the address was valid and correct.
We will be happy to replace the order that was returned to its sender or refund your order.
The post office provided a notice that the package was lost in the mail.
We will be happy to replace the order that was lost in the mail or refund your order.
Received Item
If the item(s) you received meets one of the conditions below, please contact us here to report the issue and request a refund or a replacement.
* Please remember to attach an image of proof in the contact form, without the proof, we refuse to handle the case.
The item received is incorrect or defective.
For incorrect or defective items, we can either refund or replace the order.
The item received is damaged/broken
For damaged/broken items, we can either refund or replace the order.
The order arrived with one or more items missing.
If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.
Significantly different from the description or sample shown to you.
We will only provide replacements for orders with quality issues such as blurry or faded printing, and do not offer any other remedies.
Not what you ordered
If the item you received is totally different from what you ordered, we can either refund or replace the order.
Note: Kindly note that for cut metal signs which include accessories such as LED lights, acrylic panels, hanging chains, etc., these accessories are covered by a separate warranty from the metal sign itself. Should they be discovered as damaged, defective, or missing upon delivery, we will exclusively facilitate their replacement or refund their respective value. It is important to clarify that this policy does not extend to the entire sign.